Hi Douglas! Our sincerest apologies for any inconvenience this may have caused you. Kindly reach out to us via email at and do provide us with more details such as your order number so our team could look into assisting you further regarding your issue here. Fast, Easy, and Affordable Gift Card and Direct Top-ups Get the App. Updated as of 10th April: OffGamers is required to comply with eKYC (electronic-Know Your Customer) and AML (Anti-Money Laundering) laws in the country that we are operating in. These laws require us to take certain steps to identify and verify our customers. It's for this reason that we ask our customers to provide us with their personal details and identification documents when transacting with us.
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In regards to the verification applied on your account,we are pleased to informed that your account has been verified hence you are not required to submit any document/images as long as the same account and payment method are used when placing new order in the future. We will improve our verification process to serve you better in the future. Updated as of 17th April: Your order is completed on at 21:51:29.
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We have also noticed that you have viewed the code sent to your OffGamers account on the same date stated. We thank you for choosing to shop with us. Hi there! Greetings from OffGamers! Thank you for the good rating. To clarify, OffGamers is required to comply with eKYC (electronic-Know Your Customer) and AML (Anti-Money Laundering) laws in the country that we are operating in. Reviewers satisfied with OffGamers most frequently mention gift cards, fast delivery, and good service. These laws require us to take certain steps to identify and verify our customers to prevent cases of fraud or scam from happening in the future. OffGamers has a rating of 4.25 stars from 994 reviews, indicating that most customers are generally satisfied with their purchases.
The system may flag an order based on an account's purchase pattern. However, this is just to ensure and safeguard our customers against identity theft, fraud, and unauthorized payment. You may refer to this link here to understand more about the verification process. However, rest assured, this process is just for one (1) time only if you are using the same payment method.
By the way, we want to say thank you so much for giving us a good rating and thank you for the feedback. Reply from OffGamers Updated We will take every feedback from the customer in order for us to provide better services in the future. Hi there, Thanh Pham! Our sincerest apologies for any inconvenience this may have caused you. As of June 11, 2007, OffGamers ranks in Alexa at 10,784 - higher than IGEs 28,005. They have expanded their operations rapidly to Malaysia, Hong Kong and recently to China. We understand how this has negatively impacted your experience with us as well as your entire perception of our company. About Offgamers: OffGamers, one of the leading currency sellers and was founded by Ken and Stanley Chee in late 2004 to serve US and European gamers.
Please do reach out to us via email at and provide us with more details such as your order number so our team could look into assisting you further. Edited Review () Hi there, Thanh Pham! Pertaining to your order 33480259, thank you for submitting your supporting documents.
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